We ship orders within 7 business days. Our shipping includes tracking services and we do our best to ensure a smooth delivery.

Once a package is marked “delivered,” we absolve responsibility for the delivery of the package.

If a delay occurs, first contact the shipping provider for more information. In our experience, most delayed deliveries are resolved by confirming your shipping address or delivery availability with the shipping provider. If you’re unable to resolve the delivery with the shipping provider, reach out to us and we’ll work to resolve the issues as best we can.

New US Tariffs 
On August 22, 2025, United States changed their trade relationship with Canada and instituted a range of new tariffs on products crossing the US/Canada border. Products that fall under the United Stated - Mexico - Canada Agreement (USMCA or CUSMA) are protected from any new tariffs. Our products fall well within USMCA and certification for this protected status is attached to electronic shipping invoices for US Border agents to review. We also write on the boxes urging border agents to review the USMCA paperwork.

Since the implementation of the new policies, 93.55% of orders (as of Jan 20, 2026) have successfully crossed the border without additional fees. However, 6.45% have incurred unexpected expenses.

We are learning about how to approach this minority of instances, though UPS has increasingly decreased their support brokerage support. Here's our current policy:

If you place an order with TinyHorse, you assume the risk of paying unexpected tariffs if they occur. The tariffs are a minimum of 25% of your order value. The charges may come before or after the delivery of your package. Here are the two scenarios;

1. Charges appear on your tracking link before delivery and the duties have to be paid before the package is released. You are responsible for paying these duties. While paying for the duties, please collect the following information and email it to us: the invoice number, the date of entry and the total value paid. We will submit a dispute to UPS on your behalf with the goal that your charges will be refunded. We cannot guarantee that you will receive a refund.
   
   
2. Charges come in the form of a letter post delivery. Since you've already received your goods, you can hold off paying. Send us all documentation you've received regarding the charges and we will submit a dispute on your behalf with the goal that your charges will be refunded. We cannot guarantee that you will receive a refund.

If you choose to not pay the tariff and to not pay the shipping fees required to return the package to TinyHorse, your order is not eligible for a refund. We require the physical return of goods to process a refund. In most cases, paying the tariff is significantly less than paying for an order to cross back over the border again.

We know that paying additional fees unexpectedly is undesirable. The trade politics between Canada and the US are not in our hands, and as a small business we can submit dispute paperwork on your behalf, but we simply cannot cover the cost of tariffs. If you cannot either, we understand and recommend that you do not place an order with us at this time.

If you are frustrated with this situation, please direct that energy towards your elected officials.

International Tariffs
International orders are subject to trade agreements between Canada and the receiving country. If tariffs are applied to your order at customs, you will have to pay this fee before your items are delivered. If you choose to not pay the tariff and to not pay the shipping fees required to return the package to TinyHorse, your order is not eligible for a refund. We require the physical return of goods to process a refund.