ONE-YEAR WARRANTY

Our warranty covers aspects related to production all leashes and leads: stitching and clips. We may request photos and a description of the damage before replacing the item. We may offer solutions (such as those provided in our Care & Maintenance video) before choosing to replace the product.

Our warranty DOES NOT at any time include tears in the leash webbing, such as those that can occur by chewing (don't leave leashes unattended with dogs known to chew) or daily usage.

This warranty applies to all orders made directly through our online store from any national or international destination, regardless of our return & exchange policies.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Reports of damage to leash strapping after use will not be considered. 

REFUND POLICY

As of September 9th, 2025 we offer returns on Canadian-based orders only. Due to trade complexities and the limitations of our small business, we have halted returns from international destinations until further notice.

International orders are subject to trade agreements between Canada and the receiving country. If tariffs are applied to your order at customs, you will have to pay this fee before your items are delivered. If you choose to not pay the tariff and to not pay the shipping fees required to return the package to TinyHorse, your order is not eligible for a refund. We require the physical return of goods to process a refund. If you refuse the package and the products are returned in like-new condition, your order will be refunded minus any shipping fees or tariffs incurred from the process.

Returns within Canada

For orders places within Canada, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

For Canadian-based customers we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be returned in the same condition that you received it, unused and "like new." You’ll also need the electronic receipt or proof of purchase.

To start a return, contact us at hello@tinyhorse.ca. If your return is accepted, return the items for a full refund on the product. All shipping expenses related to the original purchase and the return remain the responsibility of the customer. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@tinyhorse.ca.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items, items purchased with a discount code or on gift cards.

We do not accept returns on items that have been customized upon the customer's request. This includes customizations in the design, length or choice of hardware.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. All shipping expenses related to the exchange are the responsibility of the customer.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. We will not pay a refund to a different bank account or to a different payment source. Please remember it can take some time for your bank or credit card company to process and post the refund.

Returns and exchanges can be mailed to:

TinyHorse

2471 Dundas Street West

Toronto, ON

M6P 1X3

Please include your order number in the package.

New US Tariffs 

We do not provide refunds for packages abandoned due to unpaid duties.

On August 22, 2025, United States changed their trade relationship with Canada and instituted a range of new tariffs on products crossing the US/Canada border. Products that fall under the United Stated - Mexico - Canada Agreement (USMCA or CUSMA) are protected from any new tariffs. Our products fall well within USMCA and certification for this protected status is attached to electronic shipping invoices for US Border agents to review. We also write on the boxes urging border agents to review the USMCA paperwork.

Since the implementation of the new policies, 93.55% of orders (as of Jan 20, 2026) have successfully crossed the border without additional fees. However, 6.45% have incurred unexpected expenses.

We are learning about how to approach this minority of instances, though UPS has increasingly decreased their support brokerage support. Here's our current policy:

If you place an order with TinyHorse, you assume the risk of paying unexpected tariffs if they occur. The tariffs are a minimum of 25% of your order value. The charges may come before or after the delivery of your package. Here are the two scenarios;

1. Charges appear on your tracking link before delivery and the duties have to be paid before the package is released. You are responsible for paying these duties. While paying for the duties, please collect the following information and email it to us: the invoice number, the date of entry and the total value paid. We will submit a dispute to UPS on your behalf with the goal that your charges will be refunded. We cannot guarantee that you will receive a refund.
   
   
2. Charges come in the form of a letter post delivery. Since you've already received your goods, you can hold off paying. Send us all documentation you've received regarding the charges and we will submit a dispute on your behalf with the goal that your charges will be refunded. We cannot guarantee that you will receive a refund.

If you choose to not pay the tariff and to not pay the shipping fees required to return the package to TinyHorse, your order is not eligible for a refund. We require the physical return of goods to process a refund. In most cases, paying the tariff is significantly less than paying for an order to cross back over the border again.

We know that paying additional fees unexpectedly is undesirable. The trade politics between Canada and the US are not in our hands, and as a small business we can submit dispute paperwork on your behalf, but we simply cannot cover the cost of tariffs. If you cannot either, we understand and recommend that you do not place an order with us at this time.

If you are frustrated with this situation, please direct that energy towards your elected officials.